How we handle privacy

This notice describes how Neo Valor receives, uses, and safeguards the information you choose to share.

Details we may receive

We may handle information you submit voluntarily, including your name, email, and telephone number, together with technical details required to operate the service safely.

Why information is used

• Administer accounts and requests
• Handle messages and support enquiries
• Protect and operate the service
• Meet applicable legal requirements

When information is shared

Personal information is not sold. It may be provided to service providers that help us run the platform, subject to appropriate confidentiality duties.

Safeguarding data

We use proportionate technical and organisational protections, including encryption while information travels between systems.

Your choices and rights

Subject to the rules in your jurisdiction, you may ask to access, amend, or erase personal information held about you.

How long we keep it

Information is retained only for the period needed for the stated purposes or where retention is required by law.

Privacy enquiries

To raise a privacy question, please visit the Contact page.